Senior Sales Manager

Toronto, Calgary, Montreal - Canada / Experienced / Salary Package as per experience / Permanent  / Urgent/ Job Ref: 811-IT005

Responsibilities:

Organization Initiatives: Takes part in the org level initiatives as guided by the manager IN ORDER TO contribute to the growth/success of the organization.

People Management: # Guiding team members, career planning, mentoring, reviews, appraisals, salary input, promotion input, grievance handling IN ORDER TO ensure an engaged employee

Relationship Management :

With the clients : Handles customer complaints about project executions across IBU delivery and HBUs. Identifies and recommends the right Organisation executives with whom the client can connect. Sets up meetings and sets the right expectations. Recommends public engagements/ conferences/Organisation events that the client and Organisation can jointly benefit from. Gets the clients to participates in events and conferences of mutual benefit. Set up periodic reviews with important customer stakeholders per pre-agreed format. Expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally. Publishing of action items and tracking to closure.

3rd party: Develops relationship with third party vendors as is necessary.

Within Organisation: # Collaborates with Delivery management (HBU & IBU delivery), HoS, Finance/ Legal and IBU Leadership to resolve escalations. Identifies and sells to Organisation executives the specific client they should connect with. Prepares executive briefing documents. Coaches on high level messages that resonate with account context. Identifies the right speakers/ hosts (including self if applicable- higher proficiency) at the conferences with whom the client can connect/ address the audience. Incorporates internal feedback on the relationship review document to be presented. Allocates roles to Organisation participants in the review and track action items to closure IN ORDER TO ensure a delighted customer

Account Operations: Signs off on SOWs/ Contracts and follows up with the client to sign SOWs and upload into OMS. Submits invoices to client periodically and resolves any disputed amounts invoiced. Follow up with clients (at succeeding levels if necessary) for release of payments. Identify the right list of clients for CSAT and follow up with client if necessary for CSAT and ELF IN ORDER TO minimize revenue leakage for services delivered and enhance client satisfaction. Cimba related - creation of company, opportunity, contacts, proposal, proposal number, ensure creation of OM; ensure opportunity is kept up to date in terms of profile, start date, value etc. Schedule top 10 opportunity, pipeline and account

Review with HoS on defined periodic basis IN ORDER TO ensure discipline, availability of data (person independence), right projections at the org level and data driven decision making.

Account Mining: With Client:

Identifies the right contacts in the client organization. Secures meeting with the clients concerned and sets appropriate agenda( client context and pain points, industry / competitive context, Organisation value propositions). Anchor meetings and close any opportunities generated.

Within Organisation/ partners:

# Ensures active participation from HBUs/partners concerned. Provides account context(including topics to avoid). Allocates roles and responsibilities for ongoing client interactions. Reviews meeting material IN ORDER TO grow the account by positioning Organisation strategically and as an existing trusted partner. Handover the account to the right person(mostly an EM) at the right time based on guidance from the manager IN ORDER TO ensure account is moved from hunt to farm mode.

Account Planning & Review : Develops the Account Plan in conjunction with the other stakeholders (Service line mix, revenues, profitability. Develops relationship map, market share analysis. Owns, communicates and executes as per the A/c plan. Conducts periodic review of plan with higher Management IN ORDER TO grow in the Account as per 18m plan

Contracting & MSA : Identifies MSA accounts. Positions Organisation as strategic partner with presenting value proposition and create environment for signing an MSA (e.g. empanelment.) Negotiates MSA terms and conditions IN ORDER to create a long term relationship with the prospect

Proposal Negotiation & Closure: Sets up meeting with the prospect to present technical proposal. Discuss the commercials, Identifies the right team for the meetings. Negotiate commercials, get LOE/SOW; upload the LOE/SOW in the system IN ORDER to ensure a win and sufficient and necessary document to start the work. Negotiates teaming agreements and prices with external partners IN ORDER TO get the best price. Effective handover of the project to delivery for execution (in case of the won projects).

Proposal Development : Identify the right team (with help of HoS, if required) # Identify the right external partners (based on fitment, market presence, internal capabilities, price and prospect preference). Provides intelligence on competition, Figure out the target price, helps get the internal approvals. Co-develops and provides inputs to the model/solution & provide content as is necessary IN ORDER TO develop a winning proposal

Opportunity Identification & Qualification : Identify the opportunities in the TAL and get them qualified for pursuit. Create an opportunity plan for top opportunities. Ensures alignment with appropriate partner units, exec sponsorships etc IN ORDER TO create a healthy pipeline across the service mix

Customer Prospecting : With Client -Identifies the right contacts in the client organization. Secure meeting with the clients concerned. Sets appropriate agenda(client context and pain points, industry / competitive context, Organisation value propositions. Anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners. Research and provide analysis on all key accounts to attain an understanding of needs. Develop organization charts / structures for all key accounts

Within Organisation/ partners: Creates a/c plan, Enlists executive sponsorship, ensures active participation from HBUs/ Partners concerned, provides account context( includes topics to avoid), allocates roles and responsibilities for ongoing client interactions, reviews meeting material IN ORDER TO penetrate the account by positioning Organisation strategically and as a trusted partner. Generates leads through - meetings/presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, deal consultants IN ORDER TO create a pipeline of opportunities (unqualified pipeline)

Market Development : Persuade clients to provide and commit to industry wide reference ,analyst references, case studies, joint webinars, and joint speaking engagements. Provide input on specific events/ sponsorships to corporate marketing. Create and/or edit messaging around Organisation services and solutions as is necessary. Participates in events and conferences; Identifies new alliances, participates in joint alliance marketing events, conferences IN ORDER TO support revenue growth and increase ROI on events.

Sales Planning & Review : Is assigned the target accounts(TAL) identified by HoS, does customer profiling, A/C Planning and sets revenue/margin targets by services line at the account level IN ORDER TO come up with a winning strategy to meet A/C opening and revenue targets.

Business Planning - Organization/Unit Level: Provides revenue and profitability numbers for TAL accounts.

Market/segment analysis & needs/services/solutions identification to the HOS IN ORDER TO help setting revenue/margin goals at the unit level

Candidates must possess unrestricted work authorization to work in the geography.

Engagement Manager

Montreal , Canada / Experienced / Salary Package as per experience / Permanent  / Urgent/ Job Ref: 811-IT004 

Responsibilities:

Organization Initiatives : Voluntary initiatives: For those who have higher proficiency levels in the role.

Org-mandated initiatives (such as CSAT actionizing): Leverage account context to present these favorably to the customer IN ORDER TO get added learning and growth opportunities and additionally contribute to the organization

People Management : Mentors account team, works closely with Delivery Managers/Heads to provide development feedback for senior delivery team members of the account management team, coaches direct reports. IN ORDER TO improve CSAT, ESAT and de-risk the engagement,

Merger & Acquisition : Reviews ADS` account specific competitor and provides opportunity analyses to Commercial Manager IN ORDER TO help validate the business case

Relationship Management: With the clients: Handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiations on MSAs and SOWs (which the Commercial Manager leads). Identifies and recommends the right Organisation executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations; recommends public engagements/conferences/Organisation events that the client and Organisation can jointly benefit from; gets the clients to participate in events and conferences of mutual benefit; sets up periodic reviews with important customer stakeholders as per the pre-agreed format. Expectation setting with individual clients who can be influenced before the Account relationship review document is presented formally. Publishing of action items and tracking them to closure.

Within Organisation: Collaborates with Delivery management (HBU & IBU delivery),HBU GEMs, Finance/Legal and IBU Leadership to resolve escalations. Identifies and sells to Organisation executives the specific client that they are required to connect with. Prepares executive briefing documents, coaches on high level messages that resonate with account context. Identifies the right speakers/hosts including self if applicable (next proficiency) at the conferences with whom the client can connect/ address the audience. Incorporates internal feedback on the relationship review document to be presented, allocates roles to Organisation participants in the review and tracks action items to closure IN ORDER TO position Organisation as a trusted, easy partner to do business with, for which the client can increase its spend and be prepared to pay an acceptable price premium.

Account Operations : Signs off on SOWs/ Contracts and follows up with the client to sign off on the SOWS. Acts as the next level of escalation beyond the Commercial Manager for invoice disputes, payment release etc. Follows up with the client to release undisputed payments (AR). Identifies the right list of clients for CSAT and follows up with the client for CSAT and ELF wherever necessary IN ORDER TO minimize revenue leakage for services delivered and enhance client satisfaction.

Account Mining : External: With client, identify the right contacts within the client organization. Secures meetings with the clients appropriately; sets appropriate agenda(client context, pain points, industry/competitive context, Organisation value proposition). Anchor meetings and close any opportunities generated.

Internal: Within Organisation/Partners ensures active participation from HBUs/partners concerned. Provides account context(including topics to avoid), allocates roles and responsibilities for ongoing client interactions. Reviews meeting material IN ORDER TO grow the account by positioning Organisation strategically and as an existing trusted partner.

Account Planning & Review : Develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. Develops relationship map, market share analysis); communicates and executes as per the A/c plan; Conducts periodic review of the plan with higher Management in Organisation IN ORDER TO grow in the Account as per plan.

Contracting & MSA : Facilitates the discussion for the Commercial Manager; point-of-escalation if needed IN ORDER TO ensure quick closure of the contract with acceptable level of risk to Organisation

Proposal Negotiation & Closure : External: Set up and facilitate proposal-coaching sessions between client and pursuit team`s technical/domain experts, drive client consensus or at least neutralize opponents, articulate business value and drive pricing. IN ORDER TO articulate business value and win the deal at the right premium

Proposal Development : Internal: Form pursuit team across BUs/external partners if needed. Position client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. Drive consensus between BUs on pricing (including revenue transfer if required). Recommend and defend win-price at the appropriate levels (considering the size of the deal) of management/finance and procure all approvals.

External: Clarify client expectations (where possible, coach the client on what s/he can expect based on knowledge of the account and industry). Collect ground level intelligence on client drivers and competitor moves. Set expectations and ratify the solution with client IN ORDER TO demonstrate business value to the client and maintain Organisation` price premium.

Opportunity Identification & Qualification : Navigate the account to Identify varied kinds of deals in the account IN ORDER TO increase Organisation` revenue and HBU mix and improve market share

Customer Prospecting : Provide client introductions, customer context etc. To support the HBU G/EM`s efforts in his/her account IN ORDER TO open diverse service-lines (HBUs) in his/her account.

Market Development : Persuade clients to provide industry-wide references IN ORDER TO support revenue growth outside the account and increase ROI on events.

Applicants for employment must possess work authorization which does not require sponsorship by theemployer for a visa.

SAP LEAD

Brussels, Belgium / Experienced - Senior Level / Salary Package as per experience / Permanent  / Urgent/ Job Ref: 811-IT003

Responsibilities:

Knowledge Management: Create knowledge, share and drive the adoption for his/her focus area, Participate in knowledge sharing initiatives for CONs/ACONs through the structured forums; Conducting training, Maintain knowledge repository; Develop certification programs IN ORDER TO contribute to the KM of the group.

Thought Leadership/IP Creation : Contributes to IP Creation, filing of patents, demonstration of IP in various forums by creating presentation and POV documents IN ORDER TO build innovative solution for the customers Quality Management (limited relevance to IMS/EQS consultants) : Analyses defects through various stages of the projects and takes corrective actions , ensures that the team follows the methodology and processes for predictability of outcomes, works closely with the PM to perform at high levels of CMM IN ORDER TO deliver a high quality solution to the customer <For SETL> Relevance in only those scenarios where working with project managers to capture relevant data in relevant phases of the project.

Product / Solution Development : Perform research on market movement and propose new solutions. Identifies New Solutions to address customer pain points and convert such solutions into products IN ORDER TO generate significant revenues for the Practice/Unit

Talent Management : Coaches and creates a vision for the team. Provide subject matter training for his/her focus areas.

Motivates and inspires team members through effective & timely feedback & recognition for performance independently  Ensures effective communication between onsite and offshore through various channels like team meetings. Generates training material for structured training for various roles and imparts training IN ORDER TO Manage and enhance the effectiveness of the team

Presales : Anchor the end-to-end consulting proposal for his/her focus areas; Lead proposals in planning, organising proposals end to end. Create business case/ROI. Suggests alternatives and manages & motivates the team to deliver proposals on time. Presents the solution to the customer where needed IN ORDER TO build innovative & high quality proposals which lead to wins.

Sales : Generates new leads due to his connects in external forums and being known in industry circles for his/her thought leadership.; Works closely with CSG team to create joint plans for penetration in specific verticals/domain IN ORDER TO support sales for the organisation

Marketing and Branding : Develop and publish leading view-points, thought leadership activities, GTM solution activities, Participate in relevant external marketing events IN ORDER To build brand, new customer pipeline through marketing initiatives Strategy and Business Planning : Provide input for strategic planning related to consulting service lines in which he/she has experience IN ORDER TO assist in strategy and business planning

Program/Project Management : Performs project management activities in some cases like project plan development and deployment, monitor progress as per plan, resource and task allocation, track project delivery, influence relevant stakeholders IN ORDER TO ensure project delivery as planned <PLM>Project Management as well as Operational activities

Financial Management : Monitors progress as planned, tracks the profitability of his engagement, plans corrective actions when necessary, drive cost optimisation on the engagement by optimising on the resource mix (offshore vs. onshore etc.) or using automation tools where necessary IN ORDER TO improve the financials of the engagement

Issue Resolution (Incident/Problem Resolution) : Resolve escalated issues that team is unable to resolve and communicates with clients effectively IN ORDER TO resolve customer issues with greater efficiency and accuracy

Build & Maintain Process Repository : Study process and knowledge management processes in place at the customer, work with the customer to develop repository and put in place a knowledge management process IN ORDER to create knowledge management repository

Knowledge Transfer /System Appreciation (partial relevance for EMS/EQS consultants) : Perform portfolio analysis, analyse transition needs, analyse transition timelines, Maintain knowledge repository

Create capabilities in core domain areas IN ORDER TO develop the transition plan for the system.

Training & Change Management : Identifies the Change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. participates in training to Key and end users as an expert IN ORDER TO help KEY and END users gain appreciation of the new system/process.

Deployment : Work with the customer to understand the deployment process (if any) at the customer location, Review or develop the deployment plan for the program, resolving data migration issues, sequencing of activities and functional and technical dependencies, develops contingency plan, Reviews the cutover plan prepared by team and provides suggestions for improvement IN ORDER to deploy the system/process. <For SETL> Work with the client and understand the need for best practices in existing and future projects, relevant innovation opportunities, training opportunities - interventions that increase client stickiness for SETL IP, consultants. Also plan for deployment of these interventions with key client stakeholders Validation (system) (Not Applicable for IMS/EQS consultants) : in large projects, Reviews Test Plans and test cases and test execution reports, Performs sample testing to gauge the quality and take corrective actions to strengthen the testing. Helps the team to debug and resolve issues that the team is unable to resolve IN ORDER TO ensure sufficient and adequate testing of the system before delivery to the customer. <PLM>Verify Non functional requirements of the system <For SETL> Validate value models across multiple projects or in a large project.

Development/ Configuration/(Not Applicable for IMS/EQS consultants) : Guide and lead the team in configuring the application in line with the Design Documents; design a solution in line with the business/IT requirements; plan the activities for configuration and development with PM, work with product vendors to resolve product issues, reviews cross integration touch points, work with the customer to get requirement clarifications and user sign off on key changes IN ORDER TO complete configuration /customization <PLM>Customization, Configuration, data migration and integration of PLM package <For SETL> Guide and lead the consultants in customization or tailoring of best practices, algorithms, solution capabilities in line with customer requirements, work with research or product engineering teams to resolve issues in the IP and enable completion of the activity with efficiency

Architecture/Design /Detailing of processes : Lead a team of consultants in studying and analysing requirements to define solutions alternatives, to be process maps and other solution design deliverables, Take and present the developed solution alternatives with the recommended solution to the customer, Reviews the work of team members and provides suggestions and improvements on the detailed design IN ORDER TO get approval for the finalized design for the proposed system. <PLM>Business process modelling, data modelling, security and integration modelling in the context of PLM package Solution Evaluation and Recommendation : Lead a team of consultants in coming out with solution alternatives and takes the recommended solution alternatives ( this could be Business case, High level process flow, vendor assessment & selection, package evaluation ,roadmap definition, centre of excellence blueprint) to the customer, reviews the solution options developed by the team and suggests improvements IN ORDER TO get customer buy in into the suggested alternative.

Diagnostic /Discovery/As Is Assessment : Lead a team of consultants in understanding As Is business processes, analyses/captures the client requirements and pain areas by conducting workshops if necessary, perform high level fit gap analysis and process changes, carry out benchmarking studies, Provides assistance to consultants in resolving complex requirements. Assists the team in preparation and planning for the workshops. Reviews the work of the team. Asks for assistance if unable to resolve issues IN ORDER TO develop diagnostic report, benchmark report, process documents, fit gap analysis documentation, requirements documents.

Effort Estimation and Proposal Development : Reviews the proposal prepared by consultants and provides assistance and guidance to deliver the proposal by Analyzing the solution defined to solve the business problem with a view to proactively identify risks, identifying scope creep and estimate for the engagement; reviews the solution IN ORDER TO create the proposal for the engagement.

Problem Definition : Analyses the problem faced by the customer, participates in discussions to understand the problems faced by the customer, gather further data as required from the customer and use knowledge base from prior such projects/benchmarks, Assists team members by reviewing their work and providing suggestions on articulating the problem statement. discuss with relevant stakeholders IN ORDER TO define and document the problem and develop the high level solution to solve the problem.

For Large/Complex prospects, supports/owns the problem definition and documentation

Business Development Manager

Brussels, Belgium / Experienced / Senior Management/ Salary Package as per experience / Permanent / Urgent / Job Ref: 811-IT002

Responsibilities:

Organization Initiatives: Takes part in the org level initiatives as guided by the manager in order to  contribute to the growth/success of the organization.

People Management: Guiding team members, career planning, mentoring, reviews, appraisals, salary input, promotion input, grievance handling in order to ensure an engaged employee

Relationship Management: 

With the clients: Handles customer complaints about project executions across IBU delivery and HBUs. Identifies and recommends the right Organisation executives with whom the client can connect. Sets up meetings and sets the right expectations. Recommends public engagements/ conferences/Organisation events that the client and Organisation can jointly benefit from. Gets the clients to participates in events and conferences of mutual benefit. Set up periodic reviews with important customer stakeholders per pre-agreed format. Expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally. 

Publishing of action items and tracking to closure 3rd party: Develops relationship with third party vendors as is necessary.

Within Organisation:

Collaborates with Delivery management (HBU & IBU delivery), HoS, Finance/ Legal and IBU Leadership to resolve escalations. Identifies and sells to Organisation executives the specific client they should connect with. Prepares executive briefing documents. Coaches on high level messages that resonate with account context. Identifies the right speakers/ hosts (including self if applicable- higher proficiency) at the conferences with whom the client can connect/ address the audience. Incorporates internal feedback on the relationship review document to be presented. Allocates roles to Organisation participants in the review and track action items to closure in order to ensure a delighted customer.

Account Operations: Signs off on SOWs/ Contracts and follows up with the client to sign SOWs and upload into OMS. Submits invoices to client periodically and resolves any disputed amounts invoiced. Follow up with clients (at succeeding levels if necessary) for release of payments. Identify the right list of clients for CSAT and follow up with client if necessary for CSAT and ELF IN ORDER TO minimize revenue leakage for services delivered and enhance client satisfaction. Cimba related - creation of company, opportunity, contacts, proposal, proposal number, ensure creation of OM; ensure opportunity is kept up to date in terms of profile, start date, value etc. Schedule top 10 opportunity, pipeline and account review with HoS on defined periodic basis IN ORDER TO ensure discipline, availability of data (person independence), right projections at the org level and data driven decision making.

Account Mining: With Client: Identifies the right contacts in the client organization. Secures meeting with the clients concerned and sets appropriate agenda( client context and pain points, industry / competitive context, Organisation value propositions). Anchor meetings and close any opportunities generated.

Within Organisation/ partners:

Ensures active participation from HBUs/partners concerned. Provides account context(including topics to avoid). Allocates roles and responsibilities for ongoing client interactions. Reviews meeting material in order to grow the account by positioning Organisation strategically and as an existing trusted partner. Handover the account to the right person(mostly an EM) at the right time based on guidance from the manager in order to ensure account is moved from hunt to farm mode.

Account Planning & Review : Develops the Account Plan in conjunction with the other stakeholders (Service line mix, revenues, profitability. Develops relationship map, market share analysis. Owns, communicates and executes as per the A/c plan. Conducts periodic review of plan with higher Management in order to grow in the Account as per 18m plan

Contracting & MSA : Identifies MSA accounts. Positions Organisation as strategic partner with presenting value proposition and create environment for signing an MSA (e.g. empanelment.) Negotiates MSA terms and conditions IN ORDER to create a long term relationship with the prospect

Proposal Negotiation & Closure : Sets up meeting with the prospect to present technical proposal. Discuss the commercials, Identifies the right team for the meetings. Negotiate commercials, get LOE/SOW; upload the LOE/SOW in the system IN ORDER to ensure a win and sufficient and necessary document to start the work. Negotiates teaming agreements and prices with external partners IN ORDER TO get the best price.

Effective handover of the project to delivery for execution (in case of the won projects).

Proposal Development : Identify the right team (with help of HoS, if required) # Identify the right external partners (based on fitment, market presence, internal capabilities, price and prospect preference). Provides intelligence on competition, Figure out the target price, helps get the internal approvals. Co-develops

and provides inputs to the model/solution & provide content as is necessary IN ORDER TO develop a winning proposal Opportunity Identification & Qualification : Identify the opportunities in the TAL and get them qualified for pursuit. Create an opportunity plan for top opportunities. Ensures alignment with appropriate partner units, exec sponsorships etc IN ORDER TO create a healthy pipeline across the service mix.

Customer Prospecting : With Client -

Identifies the right contacts in the client organization. Secure meeting with the clients concerned. Sets appropriate agenda(client context and pain points, industry / competitive context, Organisation value propositions. Anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners. Research and provide analysis on all key accounts to attain an understanding of needs. Develop organization charts / structures for all key accounts

Within Organisation/ partners: Creates a/c plan, Enlists executive sponsorship, ensures active participation from HBUs/ Partners concerned, provides account context( includes topics to avoid), allocates roles and responsibilities for ongoing client interactions, reviews meeting material IN ORDER TO penetrate the account by positioning Organisation strategically and as a trusted partner. Generates leads through - meetings/presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, deal consultants IN ORDER TO create a pipeline of opportunities (unqualified pipeline).

Market Development : Persuade clients to provide and commit to industry wide reference ,analyst references, case studies, joint webinars, and joint speaking engagements. Provide input on specific events/ sponsorships to corporate marketing. Create and/or edit messaging around Organisation services and solutions as is necessary. Participates in events and conferences; Identifies new alliances, participates in joint alliance marketing events, conferences IN ORDER TO support revenue growth and increase ROI on events.

Sales Planning & Review : Is assigned the target accounts(TAL) identified by HoS, does customer profiling, A/C Planning and sets revenue/margin targets by services line at the account level IN ORDER TO come up with a winning strategy to meet A/C opening and revenue targets.

Business Planning - Organization/Unit Level : Provides revenue and profitability numbers for TAL accounts.

Market/segment analysis & needs/services/solutions identification to the HOS IN ORDER TO help setting revenue/margin goals at the unit level

Facilities Executive

France / Experienced / Salary Package as per experience /Permanent / Urgent / Job Ref: 811-IT001

Responsibilities:

Despatch & work location services: Supervise and manage activities at the mail room; supervise functioning of admin assistants at work locations, anchor the despatch, receipt and segregation of couriers on a daily basis ; co-ordination & negotiations with vendors and processing of vendor bills IN ORDER TO ensure proper functioning of the despatch centre

Transport: Monitor operations of transport desk; Review rostering and suggest changes; Review available vehicles and make alternate arrangements & plan for adhoc requirements if any; Provide details for debiting costs to projects IN ORDER TO provide dependable and cost effective transportation for employees

Training / Competency Building : Co-ordinate / Attend / provide training to Associate Facilities and contractual staff in areas such as technical and customer service related activities; Deploy contractual personnel and regularly monitor services provided IN ORDER TO improve competencies

HSE : Collation and analysis of HSE / GRI data; Ensure timely submission / updation of EIA / PCB documents to concerned authorities; Co-ordinate with consultants and other stake holders for collation of project related data; Follow up with concerned Regulatory authorities for necessary approvals; Track legal compliance for all DCs; Adopt and implement environment friendly practices; Ensure testing and monitoring of all HSE parameters as per defined frequency; Assist during audits and follow-up for closure of action items; Issue work permits IN ORDER TO continually improve the HSE Management system

Engineering Services : Carry out preventive or breakdown maintenance; Operate and maintain plant and machinery; Fresh and Waste Water Management; Carry out civil maintenance; Monitor voice communication and audio conferencing systems and services; Handle minor civil / electrical modifications; Adhere to electrical safety guidelines; Handle project specific and infrastructure related up-gradation activities; Co-ordinate with service providers during disruption of services;

Prepare and ensure closure of snag list before takeover of new infrastructure; Maintain substations (HT cable distribution) IN ORDER TO provide engineering services with minimum downtime for effective functioning of the DC Administration and Logistics Services : Perform functions of Facilities helpdesk; Processing of bills and timely payment to vendors ; Follow-up with vendor for timely delivery of supplies and services; Track and maintain inventory of assets; Update department documents; Monitor operations of Facilities Store; Raise Purchase Requisitions; Co-ordinate with Purchase / Accounts and Personnel departments; Collation and analysis of cost related data; Provide inputs on provisions to

Finance on a monthly basis; Co-ordinate with vendors on reconciliation of accounts; Prepare reports of expenses for review; Co-ordinate, verify and approve employee / customer settlement and reimbursements; IN ORDER TO execute back office operations

Travel Services : Provide services to customers as per Service Level Agreements (SLA); Monitor travel agent services for compliance with ticketing as per corporate agreements; Implement cost control measures; Provide clarifications to vendors and internal customers on queries related to air and surface travel; Evaluate and approve travel settlements; Handle escalations related to travel IN ORDER to provide travel services in adherence to SLA`s

Facilities Services: Participate in DRBC process including emergency services and perform role of DRR admins; Provide support for internal meetings / conferences; Oversee landscaping activities; Provide logistics assistance for company / project events; Handle voice communication operations; Interact with vendors / employees with regard to despatch /delay / damage/ misplacement of couriers IN ORDER TO provide facilities services as per defined policy

Hospitality Services: Review food court operations and co-ordinate with Catering & Banquets team for internal catering ;

Review housekeeping and pest control in respective areas; Provide logistics assistance for visits; Set up new infrastructure; guide the internal team on the upkeep and maintenance of ECC /guest house and dorms; Set up and operationalise health club IN ORDER TO ensure hospitality services to all customers Review food court operations and co-ordinate with Catering & Banquets team for internal catering ; Review housekeeping and pest control in respective areas; Provide logistics assistance for visits; Set up new infrastructure; guide the internal team on the upkeep and maintenance of ECC /guest house and dorms; Set up and perationalise health club IN ORDER TO ensure hospitality services to all customers.

Additional Info

Fluent French is mandatory

Experience Required

Professional Level (More than 2 Years Relevant Experience)

Site Manager

Global/ Site Manager / Energy / Experienced / Salary Package as per experience /Permanent/Urgent/ Job Ref: 711E007 

Job Description Safety 

• As the Person In Charge he has responsibility for the safety and welfare of all personnel onboard, for the safety, watertight integrity and seaworthiness of the drilling rig and for the protection of environment during the operations carried out on board the unit. 
• Manage the rig's emergency response team and consults with the Senior Tool pushers, Technical Coordinator, Barge Master, and Client's Representative if the safety of the rig or personnel is threatened. 
• Manage the response to any emergency situation and shutdown rig operation as deemed necessary. 
• Promote safety and company policies as line management responsibilities. 
• Report potential hazards to line supervisor. 
• Demonstrate commitment to the Company safety policies by frequent discussions, review, consultations and audits made on the unit. 
• Select appropriate standards, specifications and safe working procedures including drills and incorporate these in the operational procedures of the rig. 
• Monitor adherence to standards, specifications and procedures and review performances of department staff. 
• Ensure that staff are provided with sufficient resources and training to achieve their safety objectives. 
• Attend pre-tour and weekly safety meetings with all personnel and may attend at his discretion any regular department safety meeting. 
• Ensure that incidents causing harm or damages to personnel, to the environment or to equipment are properly investigated using formalized, systematic procedures and that effective measures are taken to prevent any recurrence. 
• Implement and monitor the effective execution of the Safety Training Observation Program (STOP). 
• Review or develop and implement Job Safety Analysis (JSA), risk assessments and Permit to Work (PTW); ensure they have been completed as required for all tasks and that they are accurate, complete, and effectively implemented. 
• Manage the development, coordination, documentation, training, and testing of emergency preparedness plans and procedures. 
• Ensure emergency preparedness drills and exercises are performed as scheduled, with good results, and are properly documented. 
• Ensure that specific crews are designated and trained for emergencies according to the rig station bill. 
• Monitor the effectiveness and make recommendations for improving the Company Quality Safety Management System (QSMS) 
• Know the company and the client's rules to control a kick. 
• Responsible to follow proper procedure on suspension of drilling operation and securing of the well in case of an emergency. 
• Ensure all non-conformities, defects, accidents, incidents, hazardous situations and cases of ill health are fully documented and correctly reported to the Designated Person(s) Ashore. 
• Ensure Lifesaving, fire fighting, emergency and safety drills are conducted in accordance with the recommendations of SOLAS 1974 Chapter III and Company or Contractor requirements. 
• Ensure that all safety training, inspections and maintenance requirements comply with the provisions of the STCW95 Code and SOLAS Chapter III Reg. 19.7 & 52. 
• Verify that the ship's communication equipment is maintained and operated in accordance with the Statutory Regulations. 

Operations 

• Keep the Rig Performance Manager informed of the state of the drill plant and the well, potential hazards, malfunction of equipment and actions taken. In general ensure effective communication with shore-based support personnel. 
• Plan and supervise the work to be done by his direct reports. 
• Supervise all the reports done by his direct reports and by the Company sub contractors. 
• Supervise the implementation of the Company's procedures, standards and specifications. 
• Monitor performance of drilling operations to ensure safe proceedings according to customer requirements, and in an optimally efficient manner. 
• Supervise the entire drilling program. 
• Review and sign the Rimdrill IADC drilling report and the Official Daily Statement and all attachments & reports requested by the Company and the Client. 
• As PIC, Issue documented instructions, as required, in the form of Standing orders, Night orders and special orders. The orders that he issues, whether written or verbal should be able to withstand scrutiny and should be in compliance with the Company's objectives in respect to safety, environmental protection and drilling operations. 
• Ensure that the preventive maintenance is properly followed in the different departments and coordinate the repairs or the maintenance to minimize the down time in cooperation with the Technical Coordinator and the Rig Asset Manager. 
• Ensure that all inspections are properly conducted. 
• Review monthly inventory reports to ensure adequate supplies for the rig and crew. 

Client relationship 

• Inform the client representative about the operations and the problems encountered. 
• Maintain a good and fair working relationship with the Client representative and his third parties subcontractors. 
• Work with the Client representative to have all third parties on board working under the Company operating rules and regulations. 
• Participate in the client pre-spud meetings, operational exercises (DWOP, Technical Limits) and drills. 

Personnel

• Provide input and recommendations for the hiring, transfers, promotions, and terminations of rig personnel. 
• Ensure the roles, responsibilities, accountabilities, and performance measures of direct reports are defined, understood, and enforced. 
• Monitor the performance of direct reports and perform annual appraisal. 
• Assess the competencies of direct reports. Coach, mentor, and work with them to enhance required competencies. 
• Establish goals and priorities with direct reports. 
• Oversee that all rig personnel are trained and certified for their particular job according to the Company Safety Training Matrix, as well as all regulatory, statutory, and client requirements before performing the job. 
• Verify and check the validity of certificates and master documents; ensure all training and certificates are up-to-date. 
• Ensure that all new personnel receive an offshore safety induction. 
• Oversee that all subcontractors are qualified for the job they will perform prior to starting work. 
• Review and authorize work permits. 
• Ensure training responsibilities of rig supervision are effectively discharged; request additional training programs as needed. 
• Interface between shore base and crew regarding personnel issues, problems, and queries. 
• Review time sheets for the rig staff. 
• Manage conflicts among crew and supervision. 

General Management 

• Provide input to the annual plan and budget; monitor budget to ensure cost effective operations; review and approve all rig expenses 
• Provide required financial and operational reports and forecasts. 
• Review performance against unit measures; establish initiatives with the team to achieve goals and objectives. 
• Develop and implement mechanisms to achieve effective communication, coordination of effort, information flow, and learning with direct reports. Ensure a high level of productivity, teamwork, and employee satisfaction among the rig crew. 
• Ensure rig supervisors are informed of any operational, maintenance, environmental, health, safety, and training, and quality issues, work with the team or individual supervisors to develop and implement effective solutions. 

Qualifications

Education:

• High school diploma or educational equivalent as minimum. 
• BS or Engineer degree preferred. 

Professional Experience and Skills:

• 5 years experience, including 2 years as Operation Engineer, Barge Captain or Senior Toolpusher on a MODU needed. 
• Supervisory experience is necessary. 
• English speaker is needed. Bi-lingual is preferred (English, Spanish, French, Portuguese). 
• Verbal communication skills necessary. 
• Ability to interact with individuals in a cross-cultural environment. 
• Leadership and employee development skills. 
• Team oriented. 

Licenses, Certifications, Credentials, and Other Requirements: 

• Offshore survival and medical certificates as mandated by government regulations are required. 
• Offshore Installation Manager certification is required 
• Supervisory Well control certification is required 
• Certified in all required safety training programs, including but not limited to underwater safety, fire fighting, and helicopter underwater escape. 
• Must pass pre-employment and random drug tests. 

To apply for this job, please send an updated CV to cv@santane.co.uk quoting Job reference no. or alternatively call +44(0) 7805049876 to discuss further.